Terms & Conditions
Resin Bonded Ltd Delivery Criteria
Goods remain the property of Resin Bonded Ltd until paid for in full.
We will always attempt to deliver your order on the requested delivery date, and as close to the time specified if a timed delivery has been requested. However, sometimes problems occur which are beyond our control, so we cannot guarantee this. Factors beyond our control include but are not limited to increased traffic, road closures, severe weather and vehicle breakdowns. If the delivery of goods is delayed through circumstances deemed by Resin Bonded Ltd to be beyond its control, the company will not accept any claims for loss or damage incurred by late or non-delivery.
We strongly recommend that goods are delivered the working day prior to installation.
We request that you inform us of any delivery access restrictions you may have, prior to goods being despatched, along with a full delivery address and postcode as well as a mobile telephone number of a site contact.
Goods will be delivered on pallets and the driver will not under any circumstances allow you to handball goods from the vehicle.
Unless specifically requested otherwise the delivery will be made on a vehicle with a tail-lift operation. A tail-lift offload and manual pump truck can ONLY be operated on a solid hard surface free from grass, soil, uneven paving or gravel, and is flat and level. The delivered goods must be placed in a manner that does not obstruct public rights of way nor be deemed a safety hazard.
Please make sure you (or your representative) are available to receive the order to check and sign for the goods. If a delivery location is unattended an attempt will be made to contact the site contact given at the point of order. If when the driver delivers he cannot obtain a signature and the site is deemed unsafe for unattended delivery, the delivery will be returned for delivery at a later date. Further charges will be incurred if this happens.
We expect customers to inspect the goods on delivery. Inspection by the recipient of the delivery will be considered as acceptance of goods. A failure to inspect the goods shall be taken as acceptance of the goods as delivered. Any damages or discrepancies discovered must be noted on the delivery paperwork. The nature of the damage or the missing item(s) should be noted and signed by both driver and recipient in order for a credit and/or investigation to be raised. Any delivery or damaged goods complaint must be made within 24 hours of delivery by contacting the office of Resin Bonded Ltd. Photographs of the damaged/incomplete delivery are helpful if there is an opportunity to obtain these.
Once delivery is accepted it is the responsibility of the recipient of the goods to keep the materials dry and to ensure that any subsequent movement and unpacking of the goods does not cause damage to either the materials themselves or the surrounding surfaces.